Here at Je Joue we aim to provide you with 100% satisfaction from all our toys, so Je Joue offers a 1 year international guarantee against any defects due to faulty materials or workmanship, upon valid proof of purchase.

However, we understand that sometimes things can go wrong, so in the unlikely event that you have an issue with your toy and perhaps need a replacement, we’ll do our best to make this happen.

Firstly, please take a look at our FAQs. Most issues can be easily fixed and this section of our site should cover most simple problems that you may encounter. If you are unable to find what you’re looking for in the FAQs then let us know by completing the form on the Contact Us page.

If, however, you are still experiencing problems, please return to your retailer with your toy and receipt and they will be happy to discuss their replacement process with you. If you have any problems or queries just fill in our customer care enquiries form and we'll get back to you within five working days.

If you have purchased anything from the Something Wicked collection then note that returns are 28 days and must be returned in their original state, unworn. We understand you might want to order multiple sizes or items might not fit your body how you want. Please email our care team on customercare@jejoue.com to submit your return request.