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FAQs - FiFi

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When I buy a FiFi, how is it packaged and what does it come with?

FiFiis presented in a beautiful and discreet black giftbox, which contains an UK/US/EU/AUS/CH/JP charger, the instruction manual and the 1 year limited warranty card. If you order FiFi online, it will be delivered in a plain brown box with no external details apart from your address.

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My FiFi doesn’t respond when I turn it on, what should I do?

Firstly it’s worth checking that your FiFi is fully charged. To charge your FiFi please place the charging dock directly over the FiFi’s buttons; the dock and buttons must be aligned and you should feel the magnets pull into place. The light will flash when charging (try the other side if the light doesn’t turn on) and leave it to charge for at least 1 hour 45 minutes. Then try turning it on by pressing + for at least 3 seconds. Sometimes the buttons can be a little stiff and need a firm press to turn on. If that doesn’t work, it’s possible your FiFi has developed a fault and you should get in touch with the place you bought it from.

Every FiFi is covered by one year’s international warranty.

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My FiFi gets hot when I use it. Is it ok to keep using it?

Yes, it’s fine. FiFi will get warm to the touch when you’re using it, but no warmer than a laptop once it’s been on for a while.

You can be sure that FiFi’s been fully tested for electrical compliance and there’s no risk involved in normal use.

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I have lost my charger, where can I get a new one?

In the event of a faulty or lost charger (or if your dog has eaten it, toddler has thrown it away or you left it in a foreign hotel room), please complete our Customer Care form.

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